by Matthew Harkness, DPT | Dec 1, 2024 | Uncategorized
This is my 19th year in business. I am amazed how far we have come. We have been through so much; good and bad economies, natural disasters-pandemics, hurricanes. We have team members come and go. I have made mistakes and have had successes. I have overpromised and...
by Matthew Harkness, DPT | Nov 20, 2021 | Uncategorized
Common Objections to Hiring a Coach I love the Chick-fil-A® organization. They are in the people business first; the chicken sandwich business second. Much of my brick and mortar practice has been modeled similarly to Chick-fil-A, which is owned privately by the Cathy...
by Matthew Harkness, DPT | Sep 30, 2021 | Uncategorized
Tools for Success In Part 1, we introduced the Cascading Schedule, presenting a clear visual guide to prioritizing scheduling for incentive compensation. There are four important tools you need to successfully implement incentive compensation. Master Charge Sheet...
by Matthew Harkness, DPT | May 27, 2021 | Uncategorized
Part 2: Identify a Proposed Systems Solution In Part 1, we learned how to how to identify a frustration from a systems perspective. In Part 2, we want to create a proposed systems solution. Create a Proposed System Solution: Step 1: How does the frustration impact...
by Matthew Harkness, DPT | Apr 16, 2021 | Uncategorized
The two most important qualities you need to scale and grow your practice are Self-Awareness and Empathy. Self-awareness is conscious knowledge of one’s own character, feelings, motives, and desires. This is an intentional process. Just as a muscle performs...
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