The two most important qualities you need to scale and grow your practice are Self-Awareness and Empathy.
Self-awareness is conscious knowledge of one’s own character, feelings, motives, and desires. This is an intentional process. Just as a muscle performs better with repetitive movement, resistance, and coordination stress, you must also develop your ability to assess your self-awareness with repetition and consistency. A habit of frequent journaling, creating white space (mediation) and slowing down your mind and thoughts are essential.
Empathy is the ability to understand and share the feelings of another person. As you develop your empathy skills you will see your team as co-owners with great ideas to grow your practice with you. You will intentionally become a better listener, you will seek feedback and fresh ideas, and will realize what an asset your team members are to your business growth.
Your leadership will be transformed when your team authentically feels that you understand and that you truly want to create a place that empowers them to be their best selves. This will empower them to feel safe and will cultivate the bravery, courage and opportunity that they require to make their ideas and contributions a reality.
In order to scale and grow, you must LET GO, DELEGATE, and EMPOWER your team! Your primary job is to communicate your mission, values, and vision with clarity and consistency in all that you say and do. As your team members each make their own contributions toward this mission and vision, your capacity for growth will multiply 10 times, 50 times – even 100 times.
My goal this year is to make only 20% of the decisions for the practice – with my team picking up resonsibility for the rest. This has completely transformed my energy, excitement, and motivation to lead with clairty – to develop my ability to be self-aware, and to act with empathy.
We often overestimate what we can do in the short-term and underestimate what we can in the long-term. What is your goal?
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Grateful to be on this journey with you,
Dr. Matthew Harkness