Part 1: Identify the frustration and restate it from a systems perspective

If you find yourself repeatedly identifying a team member or a team as the cause of a problem – STOP!

In my experience, all team members desire to do a good job and utilize their gifts and abilities. Perceived problems are often rooted in a lack of training, tools, time or having the proper metrics. In other words, the system is either broken or has not been intentionally designed and implemented – resulting in frustrations – or problems. These frustrations and problems will cost you and your business A LOT OF MONEY!!!

So, WHY do we experience frustration?


[ fruh-strey-shuhn ]


  1. act of frustrating; state of being frustrated:
    the frustration of the president’s efforts.
  2. an instance of being frustrated:
    to experience a series of frustrations before completing a project.

In most cases, frustration in my practice has been caused by poorly executed systems – or lack of systems all together.

3 Ways Frustrations are Perceived:

  1. Self-Directed: I am the cause of the problem (misdirected)
  2. Outward-Directed: Someone or something else is the cause of the problem (misdirected)
  3. System Directed: Lack of an effective system (ALWAYS true cause)

How to Create Effective Change in your Practice:

  • Nothing will change in your practice unless you address the systems.
  • Organizational systems are either conducive to growth, or impede growth.
  • Systems either free our team/leaders or obstruct them

Respect the Past:

  • Identify what you have done in the past to possibly address the frustration you are experiencing.
  • Do you already have a system? Has the system been trained? Is the system being followed?
  • Remember to always respect the past. Don’t bash the old system; it was a good solution for the situation that existed at the time it was created. Your team will respect you for upholding the dignity of those who created the initial system.

In order to maximize revenues in your practice, we must approach our business from a systems perspective.

Step 1: Identify the frustration and restate the frustration or problem:

State the frustration clearly and simply;

  • We are losing money due to cancellations and no shows
    • The staff at the front desk is the cause of the problem (outward-directed).

Restate the frustration from a systems perspective;

  • Cancellations and no shows are high because we do not have an effective training procedure so that everyone on the team understands and executes their own important role in keeping the schedule filled (system-directed).

Assignment: Take one frustration in your practice and restate that frustration from a systems perspective.

Part 2: We will teach you how to Create a Proposed Systems Solution.

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