by Matthew Harkness, DPT | Feb 15, 2024 | Uncategorized
The sun always rises and a new day always begins. We have been going through some choppy waters due to changes in staffing in the past three months. It has been difficult and painful. This is always hard – and even personal for me. As I revisit the history of my 24...
by Matthew Harkness, DPT | Nov 20, 2021 | Uncategorized
Common Objections to Hiring a Coach I love the Chick-fil-A® organization. They are in the people business first; the chicken sandwich business second. Much of my brick and mortar practice has been modeled similarly to Chick-fil-A, which is owned privately by the Cathy...
by Matthew Harkness, DPT | Nov 6, 2021 | Uncategorized
Feedback is your SUPERPOWER!! Imagine that you have a “superpower.” You are all-knowing, capable of being in two places at once, and you are not bound by the constraints of time. This superpower would allow you to perfect each part of your practice: Each role would...
by Matthew Harkness, DPT | Oct 23, 2021 | Uncategorized
Poor alignment cost me $65,000 I had just made the difficult decision to close an office that still had another 13 months on a $5,000-per-month lease. I felt like an imposter and a fraud. My Clinic Director and staff PT had just quit. My wife and I reluctantly stepped...
by Matthew Harkness, DPT | Sep 30, 2021 | Uncategorized
Tools for Success In Part 1, we introduced the Cascading Schedule, presenting a clear visual guide to prioritizing scheduling for incentive compensation. There are four important tools you need to successfully implement incentive compensation. Master Charge Sheet...
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