Part 1: Identify the frustration and restate it from a systems perspective

As you begin your pivot from a traditional, insurance-based medical practice to a hybrid cash/insurance medical practice, you want to focus on achieving two particular milestones before introducing cash services:

  • Milestone 1: Grasping the VISION to become a hybrid insurance/cash practice  
  • Milestone 2: Maximize revenues as a traditional insurance provider 

This post is the first in a three-part series, and will focus on the second milestone by taking a systems approach to maximize revenues as a traditional insurance provider. 

infographic explaining the interplay of mission, viosioin strategy and values to bring you to the future city

Why do you experience frustration?:

Frustration: An undesirable pattern of events; negative emotion

In most cases, frustration in my practice has been caused by poorly executed systems – or lack of systems all together.

3 Ways Frustrations are Perceived:

  1. Self-Directed: I am the cause (misdirected)
  2. Outward-Directed: Someone or something else is problem (misdirected)
  3. System Directed: Lack of effective system (ALWAYS true cause)

How to Create Effective Change in your Practice:

Nothing changes in your practice unless we address the systems. There are organizational systems that are either conducive to growth, or impede growth.

  • Systems either free our team/leaders or obstruct them
  • In order to maximize revenues for Milestone 2, we must approach from a systems perspective.

Step 1:  Identify the frustration and restate the frustration or problem:

State the Frustration clearly and simply; 

  • Progress reports are not getting done
    • The “boys” are the cause of the problem (outward directed)


  • Progress Reports are not clear and we lack proper training or accountability.  (System Directed)

Assignment:  Take one frustration in your practice and restate that frustration from a systems perspective.

Next week: Part 2:  I will teach you how to Create a Proposed Systems Solution.

In Case You Missed It:

Grateful to be on this journey with you,

Dr. Matthew Harkness

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