by Matthew Harkness, DPT | Nov 20, 2021 | Uncategorized
Common Objections to Hiring a Coach I love the Chick-fil-A® organization. They are in the people business first; the chicken sandwich business second. Much of my brick and mortar practice has been modeled similarly to Chick-fil-A, which is owned privately by the Cathy...
by Matthew Harkness, DPT | Nov 6, 2021 | Uncategorized
Feedback is your SUPERPOWER!! Imagine that you have a “superpower.” You are all-knowing, capable of being in two places at once, and you are not bound by the constraints of time. This superpower would allow you to perfect each part of your practice: Each role would...
by Matthew Harkness, DPT | Oct 29, 2021 | Uncategorized
Clear Communication We are living in unprecedented times; challenges and confusion are rampant. Communication is often unclear and there seems to be a general feeling of uncertainty. It is difficult to know what is true and what is false. Compounding this perpetual...
by Matthew Harkness, DPT | Oct 23, 2021 | Uncategorized
Poor alignment cost me $65,000 I had just made the difficult decision to close an office that still had another 13 months on a $5,000-per-month lease. I felt like an imposter and a fraud. My Clinic Director and staff PT had just quit. My wife and I reluctantly stepped...
by Matthew Harkness, DPT | Sep 30, 2021 | Uncategorized
Tools for Success In Part 1, we introduced the Cascading Schedule, presenting a clear visual guide to prioritizing scheduling for incentive compensation. There are four important tools you need to successfully implement incentive compensation. Master Charge Sheet...
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