by Matthew Harkness, DPT | Oct 29, 2021 | Uncategorized
Clear Communication We are living in unprecedented times; challenges and confusion are rampant. Communication is often unclear and there seems to be a general feeling of uncertainty. It is difficult to know what is true and what is false. Compounding this perpetual...
by Matthew Harkness, DPT | Oct 23, 2021 | Uncategorized
Poor alignment cost me $65,000 I had just made the difficult decision to close an office that still had another 13 months on a $5,000-per-month lease. I felt like an imposter and a fraud. My Clinic Director and staff PT had just quit. My wife and I reluctantly stepped...
by Matthew Harkness, DPT | Sep 30, 2021 | Uncategorized
Tools for Success In Part 1, we introduced the Cascading Schedule, presenting a clear visual guide to prioritizing scheduling for incentive compensation. There are four important tools you need to successfully implement incentive compensation. Master Charge Sheet...
by Matthew Harkness, DPT | Sep 24, 2021 | Uncategorized
Cascading Schedule We need a new kind of team member. We refer to our team members as “Intrapreneurs.” Intrapreneur: A team member who has an owner’s mindset. They do not assume the risks of an entrepreneur. They have access to the resources and capabilities of...
by Matthew Harkness, DPT | Jun 25, 2021 | Uncategorized
Part 3: The Vacation Debrief = Coming back a renewed person I love vacation because it is a time that you can let your mind rest; your discussions need not be focused on matters of business requiring urgent attention, or the day-to-day grind. While you are on...
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