by Matthew Harkness, DPT | Dec 1, 2024 | Uncategorized
This is my 19th year in business. I am amazed how far we have come. We have been through so much; good and bad economies, natural disasters-pandemics, hurricanes. We have team members come and go. I have made mistakes and have had successes. I have overpromised and...
by Matthew Harkness, DPT | Feb 15, 2024 | Uncategorized
The sun always rises and a new day always begins. We have been going through some choppy waters due to changes in staffing in the past three months. It has been difficult and painful. This is always hard – and even personal for me. As I revisit the history of my 24...
by Matthew Harkness, DPT | Oct 29, 2021 | Uncategorized
Clear Communication We are living in unprecedented times; challenges and confusion are rampant. Communication is often unclear and there seems to be a general feeling of uncertainty. It is difficult to know what is true and what is false. Compounding this perpetual...
by Matthew Harkness, DPT | Oct 23, 2021 | Uncategorized
Poor alignment cost me $65,000 I had just made the difficult decision to close an office that still had another 13 months on a $5,000-per-month lease. I felt like an imposter and a fraud. My Clinic Director and staff PT had just quit. My wife and I reluctantly stepped...
by Matthew Harkness, DPT | Sep 30, 2021 | Uncategorized
Tools for Success In Part 1, we introduced the Cascading Schedule, presenting a clear visual guide to prioritizing scheduling for incentive compensation. There are four important tools you need to successfully implement incentive compensation. Master Charge Sheet...
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